Purpose
This policy provides a framework for raising and addressing grievances and complaints relating to Kerala History's online platforms, activities, and organizational operations. It outlines the process for reporting concerns and ensures that all matters are handled fairly and confidentially.
Scope
This policy applies to complaints arising from Kerala History's official online platforms, virtual events, crash courses, social media, messaging groups, and other organizational activities.
Raising a Complaint
Individuals are encouraged to submit their grievance or complaint through Kerala History's official communication channels. Complaints should include sufficient detail to enable a fair review of the matter.
Review of Complaints
All complaints will be reviewed impartially and, where reasonably possible, handled confidentially. Kerala History will make reasonable efforts to resolve concerns in a timely and respectful manner.
Protection Against Retaliation
No individual shall be subjected to retaliation for raising a genuine concern or participating in the review of a complaint made in good faith.
Review and Amendments
This Grievance & Complaints Policy shall be reviewed periodically and may be updated to reflect changes in organizational practices or operational requirements.
Contact
For any questions, concerns, or complaints regarding this policy, individuals may contact Kerala History through the official communication channels provided on the website.
Conclusion
By participating in Kerala History's activities and online platforms, individuals acknowledge that they may raise concerns through the appropriate channels and that the organization is committed to addressing grievances fairly, respectfully, and transparently.